PENGARUH EFEKTIVITAS KERJA PEGAWAI TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN ILIR TIMUR II PALEMBANG

Citra Iasha

Abstract


This research method uses a quantitative approach by using a questionnaire as a means of collecting data. The research results obtained that the effecti veness of employee work and service is quite good, employee performance evaluation has been well realized. Given that evaluation is one form of effort that must be made to maximize its task. In other words, if the evaluation program is not carried out, it is a sign that the employees at the Ilir Timur II Palembang sub-district office are trying to correct errors related to public services according to their duties and functions as agents of public service. There are still various obstacles in the form, supervision, work environment, facilities and infrastructure that make the public service process less effective. Various obstacles that come from individual employees themselves suddenly make the public service process sluggish. Realizing the duty of the Government apparatus service in the Ilir Timur II Palembang sub-district office is an important thing to support success in Government Administration and build public trust in the services performed by government officials in the Ilir Timur II Palembang district.


Keywords


employee effectiveness; public service

Full Text:

PDF

References


Asdyadi, D., Widodo, T., & Setioko, S. (2018, Juni). Kualitas Pelayanan Sub Bagian Umum dan Kepegawaian Rumah Sakit Umum Daerah (RSUD) Sukadana Kabupaten Lampung Timur. Wacana Publik, 12(01). DOI: https://doi.org/10.37295/wp.v12i01.9

Gie, T. L. (2000). Administrasi Perkantoran Modern. Yogyakarta: Nur Cahaya.

Hasibuan, S.P. M. (2005). Manajemen Sumber Daya Manusia (Ed. Revisi). Jakarta : Bumi Aksara.

Siswanto. (2007). Kesehatan Mental; Konsep Cakupan dan Perkembangannya. Yogyakarta: Penerbit ANDI.

Siagian, S. (2012). Teori Pengembangan Organisasi. Jakarta:Bumi Askara.

Steers, R. M. (1985). Efektifitas Organisasi. Jakarta: Erlangga




DOI: https://doi.org/10.37295/wp.v14i01.42

Refbacks

  • There are currently no refbacks.


________________________________________________________________

Wacana Publik

Organized by: Pusat Penelitian dan Pengabdian pada Masyarakat  STISIPOL Dharma Wacana
Published by: STISIPOL Dharma Wacana

Jalan Kenanga Nomor 3 Mulyojati 16c Metro Barat, Kota Metro, Provinsi Lampung Indonesia
Phone: (0725) 43241
Fax: (0725) 43241

Email: redaksiwacanapublik@stisipoldharmawacana.ac.id

 Creative Commons License

Wacana Publik is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

web counter View My Stats